Shipping & Returns

Delivery

Delivery charges will apply and be added to the price for the products/services to be delivered to you.

All products ordered will only be delivered to addresses within Hong Kong Island, Kowloon and the New Territories of the Hong Kong SAR, excluding all outlying islands or any PO boxes.

Except when otherwise notified by us, delivery schedule is as follows:

Mon – Sun, 3 p.m. – 7 p.m.

Questions relating to delivery should be directed to the shops.

Although we endeavour to deliver the products in good conditions, for food or perishable products, you will accept the risk of their conditions at the time of delivery. Except due to unforeseeable reason, products on the Site will be made available within 96 hours after your order, excluding Sundays and public holidays and subject to the delivery schedule for your address as stated. We shall not be liable for any delays or non-delivery for causes beyond our control. There shall not be any refund or payment of damages in any event.

No delivery services will be available when typhoon signal No 8 or above or the black rainstorm warning signal is hoisted. If we think that the weather may or will become a risk to either the products or to any person delivering your products, we shall be entitled to hold your delivery until we consider it safe to do so.

Delivery will not be made to premises situated in buildings which have no legal unloading areas within 50 meters of the building. Delivery service does not cover areas that cannot be reached directly by the delivery vehicle or buildings without a functioning lift to the 3/F or above. We may charge and you shall pay additional sums should we discover on delivery that the place designated by you for delivery falls within the above-mentioned area or building.

Delivery is available only for orders of HKD800 and above and are subject to our delivery schedule availability, we charge extra delivery fees based on delivery location. Delivery charge only be able to waived once order is over HKD4,000 or above after discount. Please contact us at order@siftdesserts.com or at (852) 2870 3868 for more information about delivery fees.

Each single purchase under one transaction online will be subject to delivery charge of HKD90.00 for HK Island, HKD220 for Kowloon, HKD380.00 for New Territories and $560 for Island District (or such amount as we may specify from time to time) for one delivery to one address.

Each order received will be confirmed by a phone call and or an email within 24H (or next working day) to confirm availability and arrange delivery details.

Your DELIVERY ORDER IS SUBJECTED TO AVAILABILITY shall not be considered CONFIRMED until you receive an email confirmation OR A PHONE CALL from a member of sift desserts in the same day or the next day.

Multiple transactions made within the same day or same invoice may not be delivered together.

You are responsible to notify us immediately of any change of details including recipient name, contact number, address or any incorrect information provided when placing the delivery. Any unsuccessful delivery as a result of incorrect or incomplete delivery information provided may subject you to additional charges should re-delivery be required.

We will not be held liable for any missing parcels signed for and delivered to non-residential addresses or in the event when the wrong/incorrect address or recipient is provided.

All deliveries, save where you specifically instruct us in writing, shall be signed off by the designated recipient by entering the name and the time of delivery on the designated delivery form. If the designated recipient is not present, the delivery shall be withdrawn and attempted at another time agreed.  We reserve the right to charge you an extra delivery fee.

We reserve the right to decline delivery of the products to any recipient designated by you at our sole discretion absolutely.

By signing a confirmation of receipt of the products when the products are collected (whether by you or your designated recipient), you accept the responsibility for and risk of the products ordered from that moment on. If any recipient fails and/or refuses to sign any confirmation of receipt as required by the delivery man, the corresponding products will not be passed over to that recipient and we reserve the right to cancel delivery of the corresponding products, and we shall under no circumstances be responsible or liable for any loss or damage or to refund any money paid. We shall not be responsible for the conduct or otherwise of any delivery man who is not our employee acting in the course of our employment.

If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept signature by such person as an evidence of delivery and fulfillment of your order by us. You also accept assumption of risk and responsibility in the same way.

If you choose to collect the product from the Outlet, you have to contact the Outlet for such arrangement at which time you have to bring along your identity document, credit card used during transaction of the purchase (which should be in your name) and other document for confirmation as we may require. Unless we notify you otherwise, the products must be collected on the same day specified in your order between 12:00 noon to 10:00 p.m., failing which we have the right to hold onto or otherwise dispose of the products at our discretion.

 

Variation/Cancellation of Orders

After successful submission of your order, you may not cancel it.

We reserve the right to refund you the price of any product which has been paid and received by us, even after the relevant order is confirmed, in lieu of delivery of the product.

Subject to your consent, we may substitute a product for another similar product if the initial product ordered by you is unavailable.

If there is no prior consent from you for a substitution, no substitution will be made.

 

Returns, Exchanges and Refunds

Unless otherwise stated, the policy stated herein applies to online purchases and those made at the Outlet.

No products can be exchanged or returned to Sift Company Limited whatsoever and no refund will be made.

If discussed with our staff and we agreed the refund request, Please note that at least fourteen (14) days from the receipt of your item to process your refund request. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.

Title & Risk

We shall retain full title and ownership of the products until complete payment of the price and incidental costs and charges are made by you and we have actually received them.  Legal ownership of the products will immediately revert to us if we refund any such payment to you or if the products are exceptionally at our sole discretion accepted by us for exchange or return.  All risk of and relating to the products shall pass to you upon delivery of the purchased products or, if you or your designated recipient fail(s) to take delivery, at the time the products are delivered (or delivery is attempted) in accordance with your instructions.


QUESTIONS

If you have any questions concerning our return policy, please contact us at:
+85228703887 or email us via order@siftdesserts.com