Order anytime & anywhere 50% off (HK Island & Kowloon ) or 30% off (New Territories ) on delivery fee upon purchase of HKD 500

Shipping & Returns

Delivery

The minimum order amount for delivery is 800 HKD. On top of these 800 HKD, we charge extra delivery fees based on delivery location. Please contact us at order@siftdesserts.com or at (852) 2870 3868 for more information about delivery fees.

Each order received will be confirmed by a phone call and or an email within 24H (or next working day) to confirm availability and arrange delivery details.

Your DELIVERY ORDER IS SUBJECTED TO AVAILABILITY shall not be considered CONFIRMED until you receive an email confirmation OR A PHONE CALL from a member of Sift DESSERTS in the same day or the next day.

We offer delivery to Hong Kong Island, Kowloon and New Territories. We do not offer delivery service to Outlying Islands & to restricted areas.

In case of Typhoon signal 8 or black rain warning, delivery may be delayed or suspended.

It is the customer’s responsibility to inform us of any change of delivery address.

 

Returns

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

All returns must be postmarked within one (1) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

It is customer’s responsibility to check the condition of the goods at the time of delivery.
We will provide a full refund or replacement for any item that is faulty.


Title of goods

- The goods shall remain our property until fully paid. We have the right to claim back any unpaid goods.
- All risks in the products shall pass to the Customer upon delivery.

 

Correspondence

- Should you have any query, please contact our hear office by phone at (852) 2870 3868, fax 852 2870 2928 or email order@siftdesserts.com

RETURN PROCESS

To return an item, place the item securely in its original packaging, and email your return to the following email address:


Sift Company Ltd.
order@siftdesserts.com  
+852 28703887

Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number +852 28703887 or email order@siftdesserts.com below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
+85228703887 or email us via order@siftdesserts.com